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In order to give support to the Portuguese who are temporarily travelling abroad and need help returning to Portugal, the Ministry of Foreign Affairs (MNE) has set up the COVID-19 hotline, a service based on the email address ( and the telephone line (+351 217 929 755). This hotline for travellers will be available on business days, between 9am and 17pm and, outside these hours, it will be complemented by the activity of the Consular Emergency Office, which is in operation 24 hours a day.

With this decision, the MNE makes available, to the Portuguese travelling around the world, an additional service. It is destined, mainly, to provide information regarding the return to national territory in the event of occurring travelling difficulties in the country where they are located.

The hotline will not be used to handle other consular matters such as issuing citizen cards, biometric passports or processing of visa applications, which follow their own and regular channels at the consular posts.

Lisbon, 13 March 2020

The new Portuguese Ambassador to Cairo, H.E. Manuela Franco, delivered today the copies of the credential letters to the Deputy Minister and Chief of Protocol, Ambassador Hatem Tageldin.

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Dear collegues and friends,

Today is my last working day in Cairo. I will be leaving Egypt tomorrow 2nd of December 2019, upon completion of my assignment as Ambassador of Portugal to the Arab Republic of Egypt.

It has been an honor and a privilege of serving as Ambassador of Portugal in Cairo during 4 years and I would like to take this opportunity to express my sincere appreciation and gratitude for all your support, friendship and cooperation during my stay.                                                              

I take this opportunity to wish you and your family every success in your future professional and personal undertakings and I hope that in the future our roads will cross again.

My best regards

Madalena Fischer

The new emergency number of the Portuguese Embassy to the Arab Republic of Egypt is:

0020 103 223 1181


25 Ahmed Heshmat

+20 22 7350779 (Embassy)
+20 22 7350781 (Embassy)
+20 103 223 1181 (Emergency)

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